MakeMyTrip Launches Myra 2.0: Voice-First AI Handles End-to-End Bookings in Eight Languages

MakeMyTrip has raised the bar for AI-powered travel booking with the launch of Myra 2.0 — an upgrade that takes its conversational assistant from a search helper to a fully capable booking agent. Travelers can now go from initial search to confirmed, paid reservation in a single chat window, using voice if they prefer.

What's New

The upgrade centres on six additions that close the gap between conversation and completion:

• End-to-end booking in one interface. Flights, hotels, and buses can be searched, selected, and paid for without leaving the chat.
• Voice in eight languages. Bengali, Hindi, Kannada, Malayalam, Marathi, Tamil, Telugu, and English are all supported. Hinglish — the Hindi-English mix common outside major metros — is particularly well handled.
• Smarter autocomplete to surface options faster as users type.
• Tap-based selection for seats, room type, and traveller details, reducing the amount users need to type.
• Built-in payments finalised directly within the conversation.
• Multimodal input, starting with Passport OCR: users upload their travel document and Myra auto-fills passenger details. Support for tickets and vouchers is coming next.

Contextual mid-booking questions are also handled. Travelers can ask about a specific hotel or flight mid-search without losing their broader booking context — a practical improvement for complex multi-segment trips.

Why It Matters

MakeMyTrip is targeting India's next billion users, and the numbers suggest traction. Myra now handles over three million conversations per quarter, with more than 45% coming from Tier-2 cities and smaller towns. Users in those markets engage with voice at roughly 50% higher rates than those in metros.

The platform reports a 10% higher booking completion rate for users who go through Myra versus the standard interface — a meaningful conversion lift at scale.

Rajesh Magow, Co-Founder and CEO of MakeMyTrip, pointed to the complexity of travel as the product's core problem to solve: "Travel booking juggles constant price and seat updates with each traveler's unique requests. With Myra's AI-driven booking flows, even tricky international bookings are now being completed through conversation — simple and seamless."

Strategic Context

The launch builds on MakeMyTrip's February 2026 partnership with OpenAI, which gave the company access to OpenAI APIs to power Myra's underlying intelligence. Myra 2.0 extends that foundation toward agentic booking — the ability to carry out multi-step transactional tasks, not just answer questions.

For an OTA competing in a market where voice and vernacular are dominant access modes, converting conversational intent into completed bookings is a structural advantage. The 10% completion-rate improvement suggests the direction is working.