Hotels.com is a global accommodation-focused online travel agency owned by Expedia Group. Originating as Hotel Reservations Network in 1991, the brand was rebranded Hotels.com in 2002 and acquired by Expedia, where it has remained a leading hotel-only consumer brand ever since.
Hotels.com sells exclusively accommodation, ranging from major hotel chains to independent properties, hostels and serviced apartments. It runs primarily on a merchant model leveraging Expedia Group's central supply and payments platform. The brand's marketing has historically emphasized loyalty value rather than packaged trip products.
Hotels.com is among the most recognized hotel-only OTA brands worldwide and was historically the strongest challenger to Booking.com on hotel-specific search. Inside Expedia Group it serves customers who specifically want a hotel-first booking experience, complementing Expedia.com's full-service positioning.
Hotels.com is famous for its long-running Welcome Rewards program, which gave one reward night for every ten nights booked. That program was sunset in 2023 and replaced by participation in Expedia Group's One Key program, ending one of the longest-running hotel loyalty propositions in the OTA sector. The brand operates more than 85 localized websites in 35+ languages.
Hotels.com has launched a global business travel experience with saved work-trip preferences, quick rebooking and rewards on eligible business stays — a move at the unmanaged corporate segment that hotels have largely sold to directly.
A Hotels.com survey found 37% of American workers travel more for business than before the pandemic, with an average reported hotel budget of $236 per night and free breakfast the most valued benefit.